LocateMy Phone Saves Time and Money, Boosts Productivity

LocateMy Phone's products have been such a big hit with leading Lismore NSW dealership, City Toyota, they plan to use them even more.

Quick and Easy Communication with Bulk SMS

Service Manager Jenny Fraser says City Toyota has saved the time and expense of multiple phone calls, finding a big percentage of their communication can be relayed via LocateMy Phone's Bulk SMS service.

"The Service Department at City Toyota uses LocateMy Phone's Bulk SMS daily," she says. "Instead of having one of our staff make in excess of 30 phone calls a day, we find that about 25 of these contacts can be reached in one hit via Bulk SMS."

The time saved on phone calls has increased productivity at City Toyota - and they've saved money, too. Far more inexpensive than phone calls, Bulk SMS is used every day by City Toyota to:

• Confirm service dates with customers, as well as letting them know when their vehicle is ready to be picked up.
• Let customers know when their ordered parts have arrived and to organise an appointment to have the parts fitted.
• Provide a follow-up message 48 hours later to confirm customers are happy with the service.

After a successful trial period with LocateMy Phone, Jenny says City Toyota already plans to send service reminders to customers via Bulk SMS.

Keeping Track with LocateMy Asset

LocateMy Phone's asset location technology has also been adopted by City Toyota. The business has installed LocateMy Asset into four of its Service Department vehicles.

"We run our courtesy bus service within the town limits and using LocateMy Asset, we can immediately get an idea of how far away it is, keeping both customers and the business informed," says Jenny.

City Toyota also combines LocateMy Asset and Bulk SMS. For example, the business can find out which area the courtesy bus is located, and then send an SMS to the driver to pick up a customer in that vicinity.

Simplicity is the Key

Jenny believes the simplicity of LocateMy Phone was a key factor in deciding to use their products.

"We had done some research into SMS services and found LocateMy Phone was the best in terms of affordability and usability," she says.

"All it took was a 10 minute crash course and I was able to confidently use their products. We've been getting really positive feedback from both staff and customers about LocateMy Phone."