Frequently Asked Questions

General

What do I need to subscribe to the LocateMy Phone services?

You need the following:

• Business name and ABN
• Mobile phone
• Credit Card
• Access to the internet

Mobile Phone Location

Can I locate a mobile phone if it's switched off?

No, the mobile phone needs to be switched on for LocateMy Phone to provide its location.

What if the mobile phone user doesn't agree to being located with LocateMy Phone?

Most employees and mobile phone users are happy to be registered with LocateMy Phone once they understand that they are in full control of their privacy:

• The phone user can switch the phone OFF and not be located.
• At any time the phone user can withdraw permission to be located.

Does the mobile phone user need to agree every time I locate their mobile?

No, the mobile phone user only agrees initially to be located. After that you can locate as you wish without the phone user having to approve every time.

Which mobile phones can I locate?

You may locate any mobile phones or GSM devices involved in your day-to-day business activities.

My kids have a mobile on my account. Can I locate them?

Not at this stage. It is currently illegal to use this technology for the location of any non-business mobile phones, including those in your children’s possession.

How accurate is the service?

Location accuracy depends on the whereabouts of the mobile phone. Listed below is the expected accuracy of LocateMy Phone’s services.

• Locating phones in CBD: within 200 metres
• Locating phones in metropolitan suburbs: within 600 metres
• Locating phones in country areas: within about 1.2 km

Can the mobile phone user withdraw permission to locate them?

For security reasons, the phone user is able to withdraw their permission to be located. This is in line with industry guidelines, our privacy policy and government requirements.

On which networks is the service available?

You can locate any of your business mobile phones on Telstra’s mobile network. The service doesn’t operate on Telstra Mobilenet's CDMA network. LocateMy Phone plans to add additional mobile networks in the near future.

Am I charged if the location request is unsuccessful?

No, we will not charge you for unsuccessful location attempts.

GSM Asset Locator

How accurate is the GSM Asset Locator?

Location accuracy depends on the whereabouts of the asset. Listed below is the expected accuracy of LocateMy Phone’s services.

• Locating assets in CBD: within 200 metres
• Locating assets in metropolitan suburbs: within 600 metres
• Locating assets in country areas: within about 1.2 km

Apart from the initial cost of the GSM Asset Locator, are there any further fees for the asset location service?

There are no other costs apart from purchasing location credits.

Can I purchase more than one GSM Asset Locator so I can monitor several assets simultaneously?

Yes. You can purchase as many asset locators as you require.

Bulk SMS

What networks can receive SMS text messages?

All networks are supported.

How many mobiles can I access at once with SMS text messages?

There is no limit on the number of mobiles you can access at once.

After I send bulk SMS messages, how quickly do mobiles receive them?

Recipients should receive the SMS message almost immediately.

Using LocateMy Phone's SMS service, can I send SMS text messages to anyone apart from my staff, customers and prospects?

Yes, you can send SMS messages to anyone.

Am I charged if the SMS is unsuccessful?

No, we will not charge you for unsuccessful SMS attempts.